Terms of Use

Disclaimer

All products and the information displayed on ratangemsjewellery.com constitute an invitation to offer. Your order for purchase constitutes your offer, which shall be subject to the terms and conditions as listed herein. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon the dispatch of the product(s) ordered. Dispatch of the product(s) ordered may or may not happen at the same time. In such a scenario, that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance will continue to be an offer to us and we reserve the right to either accept or reject the balance offer. No act or omission of Ratan Gems prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have provided us with your e-mail address, we will notify you by e-mail as soon as possible to confirm receipt of your order and confirm dispatch and therefore, acceptance of the order thereafter. We have made every effort to display the colours and sizes of our products that appear on our website as accurately as possible. However, the actual colours you see will depend on your monitor. We cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. Packaging of the product may vary from that displayed on the website.

Website Content

Ratan Gems and Jewellery owns the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed to us (unless otherwise specified). You shall not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us. You may print or download any pages for your own personal and non-commercial use only. If you have any doubts about what you can do, please e-mail us at ratangemsjewellery17@gmail.com or call us on 9619011999. While our website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that coloured images will be rendered correctly on different computer monitors.

External Material

You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses. We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect. We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.

Links

The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any warranties about them. We provide these links because we think they might interest you, but we do not monitor or endorse these websites.

Liability

We take no responsibility for any loss or damage suffered as a result of our "order online" service or goods supplied using the same, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.

NOTE: In case of orders being shipped outside India, we don't provide any guarantee/warranty on any product, we only provide the certificate of authenticity which authenticate that the product delivered to the customer is 100% genuine. However, customers can avail the services in the states where Ratan Gems and Jewellery service centres are available.

Any product you buy from our website is completely at your discretion and you accept that you place the order only after thoroughly enquiring about the product and being completely acquainted about the product, its features, characteristics, usage etc. Ratan Gems (RG) is not liable for any kind of damages or losses whatsoever suffered by the customers owing to the use of the product. This is applicable for both domestic and international orders.

Changes to the Site Disclaimer

We reserve the right to change the site disclaimer from time to time. If this happens, we will notify you by posting the updated site disclaimer on the website. If you do not wish to be governed by the revised site disclaimer, we request you to refrain from using the website. This site disclaimer is governed by the laws of India and you and we agree to use the courts of Mumbai jurisdiction if there is any dispute between us. If any part of this site disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.

Payment Options

At Ratan Gems and Jewellery, we strive to provide our customers with convenient and secure payment options for their orders. We offer the following payment methods to accommodate your preferences:

• Bank Transfer: For customers who prefer bank transfers, we offer the option to pay via direct bank transfer. Please contact our customer service team for our bank account details and instructions on how to complete the transfer.
• Payment Gateways: We also utilize secure payment gateways to process online payments, providing an additional layer of security for your transactions. Choose the payment gateway option at checkout and follow the prompts to complete your purchase. You can transfer us via UPI or any other modes like Google Pay, PhonePe and Paytm.
• Cash on Delivery (COD): For select regions, we offer the convenience of cash on delivery as a payment option. Simply choose the COD option during checkout, and pay for your order in cash when it is delivered to your doorstep.

Payment Security: Rest assured that your payment information is safe and secure when shopping with us. We utilize encryption technology and adhere to strict security protocols to protect your personal and financial data.

Order Confirmation: Once your payment has been successfully processed, you will receive an order confirmation email containing details of your purchase. If you have any questions or concerns about your payment, please don't hesitate to contact our customer service team for assistance.

Contact Us: If you have any questions or need further assistance regarding our payment options, please feel free to reach out to our customer service team. We are here to help ensure a smooth and seamless shopping experience for you.

Shipping Policy

1. Shipping Destinations: We currently offer shipping services to destinations worldwide, ensuring that our valued customers can access our premium imitation jewellery raw materials regardless of their location.
2. Shipping Methods: We utilize reliable shipping carriers to ensure the safe and timely delivery of your orders. Depending on your preferences and location, you may choose from a variety of shipping options during the checkout process.
3. Processing Time: Orders are typically processed and dispatched within [insert processing time here] business days from the date of purchase. Please note that processing times may vary depending on the complexity of the order and the availability of the products.
4. Shipping Time: The estimated shipping time varies depending on the destination and the selected shipping method. Once your order has been dispatched, you will receive a tracking number via email to monitor the status of your shipment.
5. Shipping Costs: Shipping costs are calculated based on the weight of the package, the shipping destination, and the selected shipping method. You can view the shipping costs for your order during the checkout process before making a payment.
6. Customs and Import Taxes: Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are not included in the total price of your order and are the responsibility of the recipient.
7. Shipping Restrictions: Some countries may have restrictions or regulations on the importation of certain materials. It is the responsibility of the customer to ensure that the ordered products comply with the import regulations of their country.
8. Shipping Insurance: For added peace of mind, shipping insurance options are available for an additional fee. This ensures that your order is protected against loss, damage, or theft during transit.
9. Order Tracking: Once your order has been shipped, you will receive a confirmation email or a message via whatsapp containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimated delivery date.
10. Delivery Issues: In the rare event that your order is delayed, lost, or damaged during transit, please contact our customer service team immediately. We will work diligently to resolve any issues and ensure that you receive your order in a timely manner.
11. Contact Us: If you have any questions or concerns regarding our shipping policies, please don't hesitate to contact our customer service team. We are here to assist you and provide you with the best possible shopping experience.

Return Policy

At Ratan Gems and Jewellery (RG), we take pride in offering high-quality imitation jewellery raw materials. Due to the nature of our products, we do not accept returns, exchanges, or refunds.

Non-Returnable Items: All sales are final. We do not accept returns or exchanges on any of our imitation jewellery raw materials, including beads, stones, crystals, pearls, chains, findings, and more.

Quality Assurance: We are committed to providing products that meet our stringent quality standards. Each item undergoes thorough inspection before shipment to ensure it meets our specifications.

Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer service team within 2 days of receiving your shipment. We will work with you to address the issue and find a satisfactory resolution.

Contact Us: If you have any questions or concerns about your order, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with our products and services.

1. Acceptance of Terms

By accessing and using the Ratan Gems and Jewellery website, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use this website.

2. Products and Pricing

All products listed are imitation jewellery. Prices are shown in Indian Rupees (INR). We reserve the right to change prices without prior notice. Product images are for illustrative purposes; actual products may vary slightly.

3. Orders and Payment

• Orders are subject to availability
• We currently offer Cash on Delivery as the payment method
• Orders cannot be cancelled once dispatched
• Bulk orders may require advance payment as mutually agreed

4. Shipping and Delivery

We offer free shipping on all orders. Delivery timelines depend on your location and may vary. We are not responsible for delays caused by courier services or unforeseen circumstances.

5. Returns and Exchanges

Returns are accepted within 7 days of delivery for defective products only. Items must be unused and in original packaging. Please contact us with photographs of the defective item to initiate a return.

6. Intellectual Property

All content on this website, including images, text, and logos, belongs to Ratan Gems and Jewellery. Unauthorised use, reproduction, or distribution is strictly prohibited.

7. Limitation of Liability

Ratan Gems and Jewellery shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

8. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Mumbai, Maharashtra.

9. Contact

Ratan Gems and Jewellery
Malad(W), Mumbai, Maharashtra, India
Email: ratangemsjewellery17@gmail.com
Phone: +91 9619011999